AI reception
We paid an answering service $500 a month to transfer callers blind and promise callbacks nobody tracked. I own nine laundromats in Des Moines. CallsBack.ai is what I built to replace them — and it runs my stores today.
Demo audio
AI-generated demonstration with synthetic voices. Not a real customer call or testimonial.
Sam + Caller · 58s · Demo — synthesized
Captions available. Download is disabled. Demo audio is synthesized and is not a real customer call or testimonial.
What this demo shows: Message + team text + caller recap with reference 482917 — closes when a teammate replies DONE. Demo Laundromat sample data only.
More clips on the product page.
Or call the demo line (515) 489-1353
1,066 calls answered on our own nine stores since July · every callback tracked to close
From real calls at our Laundry Place stores, last published 2026-09-05. Updated nightly — this page was not re-sourced in this pass.
reconstructed from real calls, AI voices
Built in the stores
Twenty-seven years in enterprise IT, then nine laundromats. The phones were the part I couldn't fix with staffing: the same eight questions, at hours nobody wants to work, from people who'd already tried voicemail once and given up. I built the receptionist for my own stores first. She's answered over a thousand calls for us. That's the only reason she's for sale.
Receptionist
Guest store lines are Sam: hours, machine issues, card balance, mid-call SMS, hold with music then find a manager. If nobody's free she takes a message and texts the team. Rachel is owner, demo, and voicemail only.
Voicemail replacement paths & config →Assistant
Owner-assistant outbound is in testing. Receptionist mode on the demo line is live today — hear it yourself.
CallsBack answers everything. FollowsUp makes sure nothing — and no one — slips away.
Pairs with followsup.ai — email and SMS before the call; CallsBack is the live voice when the lead needs a human. One pipeline, two products.
On the line
1
Sam picks up the store line. AI disclosure and recording notice first.
2
Hours, machine issues, card balance, mid-call SMS — from your store config.
3
Caller goes on hold with music while she looks for a manager.
4
She takes a message, texts the team, and tracks the callback until someone closes it.
Live today
Guest store lines get Sam — hours, machine issues, store questions. She answers the ring so voicemail isn't the first option. Rachel is owner, demo, and voicemail only.
Ask for a person and she puts you on hold with music while she finds a manager. If nobody's available, she takes a message, texts the team, and tracks the callback.
Laundry-card balance — live on real guest and owner calls.
She texts you directions, links, and confirmations while you're still talking.
Spanish detects and answers — in testing. Live interpretation for staff transfers is being built. No language ships by name until it passes our tests.
Pricing
Store $149 · Store+Card $249 · Fleet (5+) on the call. Setup $299 once per location. Add-ons: Owner Assistant $99/mo · Staff Assistant (per user) $39/mo · Sudsy web chat $49/mo · White-label widget $29/mo. Full add-on list and a cost calculator on the pricing page.
| Answering service | CallsBack.ai | |
|---|---|---|
| Monthly | ~$500 | $149 |
| Knows your hours, machine issues, card rules | Reads a script | Reads your store config |
| Caller asks for a person | Blind hand-off or voicemail | Hold with music, then find a manager; message + SMS if nobody's free |
| Callback promised → tracked to done | No | Yes, with reference number |
| Texts the caller a recap | No | Yes |
| After-hours | Voicemail | Answers |
| Hears your staff's corrections | No | Yes — corrections feed the next call |
Hear it
AI-generated demonstration with synthetic voices. Not a real customer call or testimonial. Tap play to listen; the transcript opens right below.
Sam + Caller · 33s
Demo — synthesizedWhat this demo shows: She asked the washer size first (20-pound), then that price. Demo price only — not a full price list.
Feature details →Sam + Caller · 37s
Demo — synthesizedWhat this demo shows: On live store lines she holds with music and looks for a manager. If the hold will be long, she asks first. This recording is synthesized and does not play the hold music.
Feature details →Sam + Caller · 43s
Demo — synthesizedWhat this demo shows: Sample card balance on the demo. Live stores read the real card.
Feature details →Sam + Caller · 58s
Demo — synthesizedWhat this demo shows: Message + team text + a reference number. Closes when someone replies done.
Feature details →Rachel + Caller · 29s
Demo — synthesizedWhat this demo shows: Rachel voicemail playback is in testing — this clip is synthesized, not a live mailbox.
Feature details →Sam + Caller · 36s
Demo — synthesizedWhat this demo shows: Spanish on this demo is a message to the team — not a live Spanish conversation.
Feature details →Call the demo line (515) 489-1353 — real store config, AI disclosure at answer.
More clips on product →FAQ
Early access
We’re onboarding carefully. Tell us your business type — no spam, no third-party form vendors. Need the cadence before the call (email → SMS → then voice here)? Join the followsup.ai waitlist.
Status
We only list what's answering real calls. We check that from real call quality — not a perfection claim.