Feature

Hold with music

Live

Caller goes on hold with music while she looks for a manager. Not a ringing phone. If the hold will be long, she asks first. If nobody answers, she takes a message and texts the team.

Hold with music while she finds a manager. If nobody picks up, a message and a team text.

Hear it: Hold with music — transfer ask

Canonical public path: /features/hold-with-music/