Pricing
Three plans. One setup fee.
Published list rates for planning. Multi-location discounts apply at 5+ (Fleet). Usage (minutes, turns) shows on invoices as informational columns.
Store
$149/mo per store
One store line answered — hours, machine issues, SMS, message to the team.
What's included
- One store line answered by Sam
- Hours, machine issues, store questions
- Mid-call SMS
- Hold with music, then find a manager
- Message + team text + tracked callback
Store+Card
$249/mo per store
Store line plus laundry-card balance (works with FasCard).
What's included
- Everything in Store
- Laundry-card balance (works with FasCard)
Fleet (5+)
Call for quote
Volume pricing for five or more locations — confirmed on the call.
What's included
- Five or more locations
- Same guest tools as Store or Store+Card
- Volume pricing confirmed on the call
Setup is $299 one-time per location.
Add-ons
- Sudsy web chat — $49/mo
- Owner Assistant — $99/mo
- Staff Assistant (per user) — $39/mo
- White-label widget — $29/mo
vs answering service
| Answering service | CallsBack.ai | |
|---|---|---|
| Monthly | ~$500 | $149 |
| Knows your hours, machine issues, card rules | Reads a script | Reads your store config |
| Caller asks for a person | Blind hand-off or voicemail | Hold with music, then find a manager; message + SMS if nobody's free |
| Callback promised → tracked to done | No | Yes, with reference number |
| Texts the caller a recap | No | Yes |
| After-hours | Voicemail | Answers |
| Hears your staff's corrections | No | Yes — corrections feed the next call |
Our promise
Every version of the receptionist is graded on real calls before it answers yours. If a change makes her worse, it doesn't ship. You can see the score in your portal.
Terms in plain English
- Month to month; cancel from the portal, line forwards back to you the same day.
- Setup $299 per location covers number port or forward, store config, and a live test call with you.
- No per-minute charges; fair use: a store line is sized for one location's call volume; we tell you before anything changes.
- Your numbers stay yours (ported back on request; BYO carrier in testing).
- AI disclosure and recording notice on every call, in the caller's language.