Service area and hours
In testingConfirm whether you cover the caller's zip and when the office is open.
HVAC / home services
An AI receptionist for HVAC and home-service calls
Answer the calls that hit while techs are on a job: service area, hours, emergency vs next-day, and appointment intake — then text the office when a human should follow up.
Five calls this vertical gets
What she does with each — live vs in testing
Emergency vs next available
In testingAsk one clarifying question, then route urgent vs routine the way you configure.
Appointment intake
In testingCollect name, address, and preferred window; text the team a clean summary.
Mid-call SMS
LiveSend a booking link or office number while the caller stays on the line.
Message the office
LiveWhen they need a human, take a message and text the team — no abandoned voicemail.
FAQ
- Is HVAC live on CallsBack.ai today?
- Mid-call SMS and message-the-team are live product capabilities. HVAC-specific service-area and emergency routing are in testing — join the waitlist for that vertical.
- Will it invent prices or dispatch a tech?
- No. It only speaks configured facts and takes intake. Dispatch stays with your office.
Prefer laundromats? See AI receptionist for laundromats.