Store receptionist
Answers the store line — hours, pricing, machines, mid-call text; hold with music and staff hunt; takes a message and texts the team if nobody is available.
Policy
Product capabilities
CallsBack.ai is a voice product for operating businesses — a store receptionist that answers the line, voicemail replacement with per-store configuration, and Rachel for owner, demo, and voicemail calls. Integration details for operators live on the authorized portal, not on this marketing site.
What CallsBack.ai does
Owner assistant
Owner, demo, and voicemail calls only. Not the guest store line.
Voicemail replacement
Store lines: she answers instead of a beep. Cutover paths and per-store config are in the portal. A personal cell is a separate owner-line path on this page.
Languages (in testing)
No languages shipped by name yet. Spanish is first behind an allowlist and a 10-sim gate — not a live multi-language claim.
FollowsUp cadence
Email and SMS before voice — pairs with followsup.ai for the live voice touch.
Cell-phone voicemail
This replaces the carrier voicemail beep on a personal cell. Unanswered or busy calls are conditionally forwarded, and CallsBack.ai answers them on the owner line (Rachel). It is not the guest store receptionist. When a voicemail text is sent, the recording link has this shape: https://api.callsback.ai/v1/r/{token}. Store-line cutover stays on the voicemail replacement page and in operator setup. Owner texts are not generally available yet.
Model tier
Custom persona voice, behavior tuning, and a dedicated model are separate from the store plans on the pricing page. This site has no separate published developer-seat price.
For operators
Authorized accounts use app.callsback.ai for integration docs, API catalog, scorecard, and per-store configuration. This marketing site does not publish executable integration specs.
Card systems
Card-system stores (eight locations) and East 33rd Full Cycle: she can read card balance and machine facts when those systems are live for the store. Verified refund, card reload ($10/$20/$50), and remote start are in testing, not live — owner live proof still pending. How that wiring works lives in the dedicated portal — not on this site.
Schema callsback-marketing/v1 · updated 2026-10-27 · Operators: app.callsback.ai
Questions: hello@callsback.ai