Store receptionist
Answers the store line — hours, pricing, machines, mid-call text; hold with music and staff hunt; takes a message and texts the team if nobody is available.
Policy
Product capabilities
CallsBack.ai is a voice product for operating businesses — a store receptionist that answers the line, voicemail replacement with per-store configuration, and owner assistant outbound (in testing). Integration details for operators live on the authorized portal, not on this marketing site.
What CallsBack.ai does
Owner assistant (in testing)
Owner outbound and briefings — in testing. Not a store-line receptionist.
Voicemail replacement
Live answer instead of a beep — cutover paths and per-store config in the portal.
Languages (in testing)
No languages shipped by name yet. Spanish is first behind an allowlist and a 10-sim gate — not a live multi-language claim.
FollowsUp cadence
Email and SMS before voice — pairs with followsup.ai for the live voice touch.
Model tier
Custom persona voice, behavior tuning, dedicated model, and developer seats live here — not stacked into the store plans on pricing.
For operators
Authorized accounts use app.callsback.ai for integration docs, API catalog, scorecard, and per-store configuration. This marketing site does not publish executable integration specs.
Card-system notes (integrators)
- FasCard spoken dryer start prices come from LaundryOS Equip
/SchedulePrices[]— not pulseMachine.Priceand not Equip DefaultPrices. Laundroworks Full Cycle is a different product path; it is not a FasCard 30-minute start. - An empty vendor machine parse is a miss, not a vendor-down signal. Floor facts and public status ask LaundryOS first; do not stamp FasCard-eight stores down when LaundryOS still has washer/dryer counts.
Schema callsback-marketing/v1 · updated 2026-09-13 · Operators: app.callsback.ai
Questions: hello@callsback.ai