Feature

Callbacks tracked to close

Live

Takes a message, texts the team, and tracks the callback until someone replies done.

Team SMS + caller recap + close on DONE.

Taking a message is the easy half. The hard half is making sure someone actually calls back. She texts the team, then tracks that callback until somebody replies done.

If the message sits untouched, it does not quietly age out — it stays open in front of the team until a person closes it. The caller gets a call back, not a black hole.

The caller hears a specific commitment, the team sees a specific task, and the loop only closes when a person says it is done.

Most stores lose callbacks in the gap between shifts; this makes the handoff explicit instead of assumed.

Hear it: After-hours — take a message

Canonical public path: /features/callbacks/